Magento 2 User Experience Extensions

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User Guide

1. Overview

Magento 2 Product Questions extension allows customers to raise their questions on the product page from the frontend. As you know, the default of Magento 2 does not support this necessary function, so installing this extension is absolutely a smart decision. Admin can also answer customers’ questions or add other Q&A from the backend and make them display on the product page.

2. How Does It Work?

All the related Q&A of a product are shown in the Product Questions tab on the product page.

magento 2 product questions tab

Customers can choose the number of Q&A shown per page. They can also filter all the questions based on the rating/date in ascending/descending order. After reading the questions, they are allowed to rate the corresponding answers.

magento 2 product questions submit questions form

Customers can add a question about the product from the frontend. They need to fill in the required fields to submit the question. Moreover, they can mark their question as private or choose to follow it or not.

3. Backend Configs

Go to Stores → Configuration → BSS Commerce → Product Questions to configure all general setup.

3.1. General Configs

3.1.1. General

magento 2 product questions general configuration

  • Enable: Choose Yes to display the function module on the store.
  • Customer Group Allowed to Add Question: Choose one/multiple customer groups which can add questions from the frontend.
  • Confirmation Message: Type the message to notify customers that they add questions successfully.
  • Question Form Display: Choose Always to display the question form directly on the product page. Choose Pop-up to display the question form after customers clicking a button.

magento 2 product questions edit question submit form

  • Add Question Button Background Color: (only possible in the pop-up question form) Choose the color of the Add Question button.
  • Add Question Button Text: (only possible in the pop-up question form) Type the text shown on the Add Question button.
  • Add Question Button Text Color: (only possible in the pop-up question form) Choose the color of the text shown on the Add Question button.

magento 2 product questions number of Q&A

  • Auto Accept: Choose Yes to mark all the question as approved and displayed on the customer dashboard/product page. Choose No to mark all the questions as pending and waiting for acceptance from the admin.
  • Default Number of Questions Per Page: Input the numerical value of questions to automatically shown on the product questions tab.
  • Allowed Number of Questions Per Page: Input multiple numerical values of questions allowed to be shown on the product questions tab, especially used in the pagination.

3.1.2. Question Submit Form

magento 2 product questions edit question submit form

  • Email Required: Choose Yes to require customers to submit their emails when adding a question.
  • Maximum Question Characters: Type the maximum number of characters of the question.
  • Allow Customer to Mark Question as “Private”: Choose Yes to display the checkbox of marking questions as private.
  • Allow Customer to “Follow” Questions: Choose Yes to display the checkbox to follow the question.
  • Submit Question Button Background Color: Choose the color of the submit question button.
  • Submit Question Button Text: Type the text shown on the submit question button.
  • Submit Question Button Text Color: Choose the color of the text shown on the submit question button.

3.1.3. Question Rate

magento 2 product questions question rate

  • Enable: Choose Yes to allow customers to rate the Q&A.
  • Customer Group Allowed to Rate: Choose one/multiple customer groups which can rate the Q&A.

3.1.4. Notify Email

Admin Notify Email

magento 2 product questions admin notify email

  • Enable: Choose Yes to automatically send a notification email to the admin whenever there is a question submitted by customers.
  • Email Sender: Type the email which sends the notification email.
  • Email Receiver: Type the email which receives the notification email.
  • Email Templates: Choose the template of the notification email.

Customer Notify Email

magento 2 product questions customer notify email

  • Enable: Choose Yes to automatically send a notification email to the customer when there is an answer from the admin. At that time, this function only works when the admin allows customers to follow questions and customers tick the checkbox of the following questions.
  • Email Sender: Type the email which sends the notification email.
  • Email Templates: Choose the template of the notification email.

3.2. Question Management

Go to Catalog → In the Questions section, click Question Management.

3.2.1. Question Management

magento 2 product questions Q&A management grid

There is a grid to list all the questions based on ID, Created Time, Email, Type, Product Question, Action (Edit). User can also make use of other functions: Filter, Pagination, Export, Mass Action (Delete) or Add New Question.

3.2.2. Question Detail

  • Go to Catalog → In the Questions section, click Question Management → Click Edit to view the question detail.
  • Go to Catalog → Products → Click on the product to view product detail → BSS Product Questions → Click Edit to view the question detail.
  • Go to Customer → All Customers → Click Edit to view customer detail → Product Questions → Click Respond to view the question detail.

Question Info tab

magento 2 product questions question info

  • Approve: Choose the status of the question. There are 3 options in this field (Pending – The default status when a question has been added, Not Approve – Hide Q&A in the frontend, Approve – Display Q&A in the frontend).
  • Customer Name: Type the name of the customer.
  • Customer Email: Type the email of the customer.
  • Type: Choose the type of customer. There are 3 options (Admin, Customer, Guest).
  • Created Time: Select the time when the question is created.
  • Private Question: Tick the box to mark the question as private.
  • Product: Type the ID of the product assigned to the question.
  • Store View: Choose the store view of the question.

Question Response tab

magento 2 product questions question response

  • Notify Customer: Tick the box to notify the answer to the customers who submitted the question.
  • Question: Type/Display the question submitted.
  • Short Answer: Type the short answer to the question.
  • Full Answer: Type the full answer to the question.

Products Assigned

magento 2 product questions products assigned

There is a grid to assign the question to one/multiple products.

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