Magento 2 Sale Motivation Extensions

  1. Home
  2. Docs
  3. Magento 2 Sale Motivation Extensions
  4. Magento 2 Out of Stock Notification
  5. User Guide

User Guide

1. Overview

Out of Stock Notification for Magento 2 extension allows customers and guests to sign up for out of stock products. The extension will automatically send to notification email to the list of subscribed customers when the product is back in stock.

2. How Does It Work?

2.1 General Config

Go to Stores ⇒ Configuration ⇒ BSSCommerce ⇒ Out of Stock Notification.

2.1.1 Product Alerts


In Enable, choose Yes to enable the extension or No to disable it.

In Allow Product Subscription for, select group to apply out of stock notification.

In Send Notification Based on Available Number of Product, choose Yes to allow sending notification email according to the number of items in stock. For example, if there are 15 people sign up for the out of stock notification for a product, but there are only 10 items available. The extension will send product alert for the first 10 people, the remaining 5 people will be put on the waiting list.

In Notification Message, enter a message to guide customers to fill in the email field.

In Stop Notification Message, enter a message to guide customer on how to stop notification from the product. In case you leave it unfilled, the default message will get displayed.

In Limit Email Send per Customer (Must Fill), restrict the number of stock alert email sent to each customer in case the product is back to stock many times.  (Only apply to a product)

For example, you set the limit number of emails sent per customer is 3. When a customer subscribes to receive notification of back-to-stock product A, the maximum number of  emails you can send to this customer is 3. Even the product A is re-stocked many times (more than 3), you only send customers 3 emails.

If the customer subscribes to get updated of back-to-stock product B, the limit number of email is also 3.

In Send Mail When Quantity (Must Fill), send email to the customer only when product quantity reach meets this requirement.

stock notification setting

In Stock Alert Email Template, choose the template of stock alert email.

In Alert Email Sender, choose the sender of the stock alert email.

2.1.2 Notify Button Design

Notify Button Design

In Notify Button Text, edit the text within the nofify button.

In Stop Notify Button Text, edit the text within the stop nofify button.

In Button Text Color, edit text color.

In Button Coor, edit button color.

2.1.3 Product Alert Run Settings

Product Alerts Run Settings

In Choose Type Cron, there are two ways to set the frequency of running cron job to send emails.

set up cron

  • Dropdown: On selecting dropdown cron type, there are various options available in Frequency. You can run cron daily/weekly/monthly.

Accordingly, out-of-stock notification emails will be automatically sent daily/weekly/monthly as set.

  • Field: This option helps you send notification emails more flexibly without selecting Run cron now button.

In Frequency field, enter cron values in the following order:

* * * * * = Minute Hour DayofMonth MonthofYear DayofWeek

Here, we set to run cron every minute. In other words, product alerts will be updated every minute.

In Start Time, set the starting time to send emails.

In Error Email Recipient (Must Fill), set email to receive error mail in case of cron job’s error.

In Error Email Sender, set email to send error mail in case of cron job’s error.

In Error Email Template, set an error email template.

*Note: Remember to enable displaying out of stock product.

Go to Stores Configuration

2.2 Customer Subscription

BSSCommerce ⇒ Manage Customer Subscription.

 Manage Customer Subscription of Magento 2 Out of Stock Notification

Admin can manage stock subscription information of customer here, including customer name, email, product, send count (the number of times that stock email is sent to the customer), send date and status of the subscription.

In the Status column, you will find 3 kinds of status: Sent, Pending and Sent Count Limit Reached.

When the number in the Send Count reaches the number of Limit Email Send per Customer that you set in the configuration, it will show the status Sent Count Limit Reached. Except for 2 cases:

  • If you increase the limit - The status will change from Pending to Instock to Sent and the Send Count will increase until it reaches the limit again.

  • The customer unsubscribes and then subscribes again with the same email address - The limit will be reset from the start.

*New Update: The extension has a new feature to export the list of customer subscriptions. You can find the Export button next above the Manage Customer Subscription Grid.

2.3 Stock Alert Email Template

Go to Marketing ⇒ Communications ⇒ Email Templates.

Set Magento 2 Stock Alert Email Template

Click the Add New Template button to create the email template.

In Template, select Stock Alert.

Then click Load Template button.

You can modify the template by inserting variables in the Template Content.

Fill in all the required fields, and click Save Template button.

Then go back to the General Config Products Alert Stock Alert Email Template. You choose a new template you just created, and save the configuration.

New Template of Magento 2 Out of Stock Notification Email

2.4 Display Notify Button

2.4.1 Category Page

Out of Stock Notification Button on Magento 2 Category Page

The Notify button is located under the Out of stock status when hovering on each product. You will be redirected to the product when clicking this button.

2.4.2 Product Page

Out of Stock Notification Button on Magento 2 Product Page

Guest or not-logged-in customers fill in the email field and click Notify Me button to receive stock alert notification. A message will be shown as “Alert subscription has been saved” and a Stop Notify button appears to stop notification for that product if customer need.

For the logged-in customer, the email field will be automatically filled in.

2.5 Product Subscription tab

Product Subscription List on Magento 2 Customer Account Page

An additional tab called Product Subscription is included on the Customer Account Page of logged-in customers. The customer can check information of products that they have subscribed here, stop notification of any product and stop notification of all products.

2.6 Stock Alert Email

Magento 2 Stock Alert Email

When the product is back in stock, the extension will automatically send notification email as set up in 2.1.

2.7 Work with Product Types

2.7.1 Simple Product

In Product detail page, set the product's Stock Status to Out Of Stock and Out of Stock Notification to Enable then save.


Said product now shows no Add to Cart button.

Magento 2 Stock Alert for Simple Product

2.7.2 Compound Product's logic

*Note* Out of stock notification logic for Configurable Product, Grouped Product, and Bundle Product.

out of stock logic when parent product is in stock

out of stock logic when parent product is out of stock

Display out of stock (default): Yes -> category page shows the product that is out of stock with notify me button

The redirect in the notification email when the product is back in stock will depend on where the customer subscribes to get notification:

  • Subscribe at the parent product -> redirect to the parent product page.
  • Subscribe at the child product -> redirect to the child product page.

Note: With the configurable product, the module doesn't support the scenario when the parent product is out of stock.
(This is because in this scenario, the default Magento still show the product page in stock and can't add to cart the child product)

2.7.3 Compound Product's Front End View Configurable Product

chil-product-out-of-stock Grouped Product

Magento 2 Stock Alert for Grouped Product Bundle Product (Parent Product, Child Product)

bundle product out of stock

3. API supports

3.1 Repository API

Repository API is used to get stock notification information of the module.

See full detail here:

3.2 GraphQl API

These APIs are used for getting stock notification information of the module:

See full here:

Was this article helpful to you? Yes No

How can we help?