When we send you a collaborator request meaning we require to access your store to help you with settings or fix the problem reported.
We promise to be careful with every setting and never make a mess on your website. When we fix all problems, you can remove the access from your end.
Once we send the request from our end, you might login into the admin and check the notification as follow:
Or you can check in your admin email.
It depends on the app and your reported problem. We will tick the permissions from our end and you can review all before you approve our request.
We might need access to your Customers, Products, Applications, Pages, and Themes.
When you receive our request in your store admin or email, simply select Approve to accept us as a collaborator.
For security practices, Shopify allows you to enable the collaborator request code features. At that time, kindly send us the code generated to your website so that we can send the request for you.
This might take more time and effort, though.
For some reason, say, you have not accessed the admin email and you need your problem to solve ASAP, there is another way to share the access with us.
It is to create a staff account for our team.
Login to your admin and go to Settings => Accounts => Add staff account.
The email: firstname.lastname@example.org