1. What payment methods do you support?
We support PayPal and Credit card as our payment method you can use to pay for the extension you purchase on our site.
2. How long does it take to receive my extension after purchasing?
When you finish your purchase, we will immediately send you an email including a download link for you to get the module. In addition, the link for downloading your paid extension will be provided for you in your account. Please go to My Account ⇒ My Downloadable Products to see the available link and download the extension.
3. How can I get my Invoice?
Your invoice is sent to your email after you finish your payment
4. Can I ask for a refund after purchasing your extensions?
You absolutely ask for a refund after purchasing our extension as long as the number of your purchase days does not exceed 30 days because we only make a refund for a period of 30 days since the day you completed orders on our site.
5. What cases can I get a refund?
If you are not satisfied with our extensions because our extensions do not function properly, you can ask for a refund for the period of 30 days since the purchase date.
For more details, there are some cases you can get money return such as your site faces some conflicts or bugs caused by our extensions, not modules of other Magento providers. In this case, you have to provide us access to your site to fix and if we cannot fix problems for you, you will be refunded. In addition, you cannot receive a refund from us in the following cases:
- You do not give access account for us to fix bugs if our extension causes these bugs for your site.
- The period for 30 – day money back is expired.
- You do not purchase the right extension that you tend to buy.
- The extension does not have functions as you want and these functions are not written in the description.
- The incompatibility with third-party extensions unless we confirmed. compatibility with the specific extensions before your purchase.
- Installation services, conflicts resolution, and customization services are not refundable.