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FAQs

1. Magento Extensions

Do your extensions support multiple domains?

One extension is used for only one domain and if you want to use for other domains, you have to purchase this extension again.

What Magento Editions/Versions is compatible with?

Please note Magento 1 and Magento 2 are separate products and if you purchase an extension today, you have to select whether you want to purchase it for Magento 1 OR Magento 2. If you purchased a Magento 1 extension, you will need to re-purchase the extension for Magento 2, as Magento 2 is a completely new system and not a simple upgrade. All our extensions had to be developed from scratch for Magento 2

Our Magento 1 extensions are compatible with:

  • Community: 1.4.x.x, 1.5.x.x, 1.6.x.x, 1.7.x.x, 1.8.x.x, 1.9.x.x
  • Enterprise:1.12.x.x, 1.13.x.x, 1.14.x.x

Our Magento 2 extensions are compatible with all current versions of Community and Enterprise

What browsers are your Magento extensions compatible with?

Our extensions are compatible with all popular browsers such as IE, Safari, Google Chrome, Mozilla Firefox, Opera.

Can I request a trial?

We do not provide trial versions for our extensions. However, we are happy to offer a 30-day money back guarantee if our extensions fail to function properly due to a bug and we cannot support to fix it. However, we always try our best to assist customers in solving problems.

How can I receive the updated version?

When BSSCommerce publishes a new version of any product, please take notice of the release note tab in the product page to get the update news about the new version. Customers purchased products from us can get the updated version by contacting us via email; we will send the new package version once we receive this kind of request. In addition, you can go to My Account ⇒ My Downloadable Products to download the latest version of the extension.

Can I get the updated versions of extensions for free?

Yes, of course. However, please remember that we do not provide free service (including free support and installation service) for updated versions.

Are your extensions compatible with 3rd-party extensions?

All of our extensions were tested in clean Magento installations without third-party extensions and we can’t make sure whether they are compatible with 3rd party extensions or not. Therefore, in case you are not sure about the comparability of our extensions with other 3rd party extensions installed on your site in advance, please contact us for more information before your purchase.

Are your extensions open sources or encrypted?

Our extensions are 100% open source code

2. Installation, User guide, and Translation

How can I install the extension?

To install the extension by your own, please read Installation Guide and follow steps we instruct you from the detailed document of each extension.

What should I do if I can’t install the extension?

In case you cannot install the extension, please contact us to ask for more support. We are willing to install it for you based on our policy.

Do you offer free installation?

We offer Free Installation for all paid extensions on a domain only. Once requested, we will contact you by asking for your site’s credentials (Admin information, FTP account).

However, Free Installation Offer is just valid for 3 weeks (15 working days) for each order upon the date of purchase. After this period, we will charge the extra fee for this kind of service (basically $40/ an Installation Request). Free installation is not applied to free extensions and updated versions.

Where can I get the user guide of extension?

Our detailed user guide with clear instructions is attached on the product page of each extension you bought from our site or you also get user guide of each extension in this Wiki.

3. License

Do your extensions have license keys?

Yes, each of our extension has a license key and the license key is used for only one domain. If you want to use the extension for another domain, please purchase this module again for installing it to that new domain.

4. Payment, Invoice, and Refund

What payment methods do you support?

We support PayPal as our payment method you can use to pay for the extension you purchase on our site.

How long does it take to receive my extension after purchasing?

When you finish your purchase, we will immediately send you an email including a download link for you to get the module. In addition, the link for downloading your paid extension will be provided for you in your account. Please go to My Account ⇒ My Downloadable Products to see the available link and download the extension.

How can I get my Invoice?

Your invoice is sent to your email after you finish your payment

Can I ask for a refund after purchasing your extensions?

You absolutely ask for a refund after purchasing our extension as long as the number of your purchase days does not exceed 30 days because we only make a refund for a period of 30 days since the day you completed orders on our site.

What cases can I get a refund?

If you are not satisfied with our extensions because our extensions do not function properly, you can ask for a refund for the period of 30 days since the purchase date.

For more details, there are some cases you can get money return such as your site faces some conflicts or bugs caused by our extensions, not modules of other Magento providers. In this case, you have to provide us access to your site to fix and if we cannot fix problems for you, you will be refunded. In addition, you cannot receive a refund from us in the following cases:

  • You do not give access account for us to fix bugs if our extension causes these bugs for your site.
  • The period for 30 – day money back is expired.
  • You do not purchase the right extension that you tend to buy.
  • The extension does not have functions as you want and these functions are not written in the description.
  • The incompatibility with third-party extensions unless we confirmed. compatibility with the specific extensions before your purchase.
  • Installation services, conflicts resolution, and customization services are not refundable.
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